FAQ

1. Are you only focusing on B2B? Currently, yes we are.
2. How do we receive our invoice? 1: If you use Klarna Checkout, the invoice is sent by email from Klarna. 2: The invoice is sent to you from Lindinvent if the purchase has been made directly with them. 
3. Do you work with any retailers or is the webpage the only place where I can buy the deskpad? The webpage is our only sales channel in Sweden but feel free to send us an email if you have any thoughts about this. 
4. Export ? We ship the products to EU.
   Norway: Due to high customs fee we are not shipping to Norway. But we have a reseller in Norway - GK NORGE AS. Contact ine.andresen@gk.no
5. Do you offer quantity discount? Indeed we do, the discount comes with levels 10, 20 and 50 pcs per order. The discount is calculated automatically in the webshop.
6. Is it possible to get a sample to test and convince the managment to purchase additional ones? Convince us with a nice email and we'll see!
7. What about the warranty and what is it covered by? The one (1) year warranty covers malfunction. Improper use such as lying on a non flat surface or if the deskpad has been penetrated by a sharp object will not be approved. 
   
8. What about the electromagnetic radiation? Currently, there are no measurements made for electromagnetic radiation for the heated deskpad. Nor is there for any other 230 VAC houdehold appliances. The low effect, 50W, for normal use is however much lower than other similar products used for heating such as oil radiators and heat fans. If you feel any anxiety about using the product we recommend that you don't use it. There are people extremely sensitive to electricity and they can't be near any eletronics. We can't guarantee that long term use won't create any problems. 
9. I want to reclaim the product. What do I do? Send your broken deskpad to GWP Sweden AB , Skiffervägen 39, 224 78 Lund. We'll send you a new one if we accept the reclaim. 
10. I can't find a receipt/my invoice in my email. What to do? Please contact us with your order number and we'll help you.
11. Can I fold the deskpad if I for instance want to use a product for wrist support? No you can't and please don't. The electricity runs via flat lines in the deskpad. It CAN handle a certain radius but folding it will break the lines.
    
12. Can I use the heated deskpad to stand/sit/lie on to warm my feet/butt/back/stomach? No, you can't.